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Terms Of Reservation - CityHotel Terms Of Reservation - CityHotel Terms Of Reservation - CityHotel Terms Of Reservation - CityHotel Terms Of Reservation - CityHotel
ONLINE ROOM RESERVATIONS

Arrival date:

Numer of nights:

Adults per room:

Children per room:

Access/IATA-code:

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General terms of reservation

The general terms and conditions below apply for reservations made by an individual, private person unless a special agreement has been made. Separate rules apply for group reservations over 10 persons. The hotel reserves the rights to apply special terms and conditions that differ from these in case of public holidays, special events, seasonality or additional services require so.

GENERAL TERMS AND CONDITIONS

When reserving a room your name, address, arrival- and departure time and method of payment are required.

A room reservation is binding once it has been confirmed verbally or in writing and you have received a reservation confirmation number. The hotel is entitled to apply different kinds of rules such as reservation fee or credit card guarantee in order to secure the reservation.

Terms of cancellation are stated on the confirmation received either directly from hotel or online reservation channel. In case you fail to arrive without cancelling your reservation or you wish to departure earlier the hotel may use cancellation charges as stated on the confirmation.

ARRIVAL AND DEPARTURE

The hotel room is at your disposal from 3:00 pm on the day of arrival. On your departure day the room must be vacated by 12:00 noon. The hotel is entitled to apply exceptions on check-in and check-out times stated above. For safety reasons, only checked-in guests are allowed on private premises and the maximum capacity per room may not be surpassed.

The room will be reserved for you until 4:00 pm on the day of arrival unless no other agreement has been made at the time of reserving or if the confirmed rate or reservation period does not include any other special terms. In case of arrival after 4:00 pm you can guarantee the reservation with a credit card or other method specified. Otherwise the hotel can release the reserved room for sale after 4:00 pm.

GUARANTEED RESERVATION

The hotel accepts international credit cards to guarantee the room reservation. A guaranteed room reservation will be held for arrival after 4:00 pm without a separate notification.

To guarantee the reservation the hotel will need the following information: your name, credit card number, credit card expiry date, credit card CVC/CVV code, address, phone number and email address. The hotel may acquire your contact details verbally or in writing.

PAYMENT

All hotels accept the most common credit/debit cards. The hotel is not obliged to accept foreign currency, vouchers, cheques or credit/debit cards unless the hotel has volunteered to do so.

In case the reservation has not been paid in advance it should be settled upon arrival at the hotel by cash or credit card. When reserving a room the hotel is entitled to approve and charge international credit cards. A reservation fee may be charged to the credit card as a prepayment. This will be deducted from the final bill. If the hotel has not made an approval for prepayment from your credit card, the hotel is entitled to require a deposit for additional services such as minibar. The amount of deposit is between 50-150€

GUEST BEHAVIOUR IN THE HOTEL

We follow good manners and hotel rules at the hotel. In case of breaking these rules you may be immediately removed from the premises. In such cases you are still obliged to pay for the accommodation and additional services ordered. You are not eligible to claim a refund for payments already made.

For safety reasons, only checked-in guests are allowed on private hotel premises such as hotel rooms and the maximum capacity per room may not be surpassed.

RESPONSIBILITY ON YOUR VALUABLES

Your valuables can be stored in a safety deposit box in your room or the hotel can store your valuables upon request. The hotel is entitled to collect a charge for storage of these items.

In case the items you wish to store are exceptionally valuable you must notify the hotel before storing. The hotel may refuse to store this kind of valuables.

The hotel is not responsible for valuables stored in a safety deposit box in your room.

The hotel is not responsible for damage or disappearance of vehicles kept in the garage or the hotel’s parking area or valuables inside the vehicle.

GUEST’S RESPONSIBILITY ON DAMAGE

As a guest you are responsible for damage caused on purpose or by accident by you, your guest or your pet in the hotel room or in hotel premises. This applies also to the hotel furniture and other equipment, other guests in the hotel or their property.

The responsibility for caused damage is determined by general principles.

RENTING HOTEL ROOMS FOR MINORS

Only a person over the age of 18 is allowed to make a reservation. The adult making a reservation for a person under the age of 18 will be held responsible for the minor, whether he or she accommodates with the minor or not. An underage person travelling alone will need a letter of consent signed by a guardian. The letter has to include the minor’s name, birthday and dates of arrival and departure. The name and contact information of a guardian are also required.

 
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Stay connected!

Free wireless internet for all our customers.
Available throughout the whole hotel.

Film Friendly status, gained as the result of a training program organized by Finnish Lapland Film Commission, means that our personnel has knowledge of the special needs film crews may have and is willing to accommodate them as thoroughly as possible.

We are committed to flexibility, efficiency and confidentiality in our services. Welcome to film on Arctic Circle!

Our services for Film Crews in CityHotel:

Accommodation services
  • 67 Comfort rooms
  • 21 Lux rooms
  • 2 Junior Suites
  • All room rates include breakfast and use of the hotel sauna
  • Reception is open 24h
  • Fax and copying service available in the reception
  • We promise flexibility in case of changes to room reservations and rooming lists at a short notice
Internet connections
  • Free wireless internet connection in all rooms
  • Internet as well as computer in the hotel lobby for client use, both for free
  • Free wireless internet in meeting rooms
Meal services
  • Restaurant MonteRosa is open every day, possibility for private lunch/dinner/meeting arrangements
  • Possibility for early breakfast and late dinner
  • Capacity max. 120 persons
  • Catering services for small and big groups, also for outdoor meals
  • Bull bar & grill is open Mon – Sat, possibility for private dinner/meeting arrangements
  • Max. capacity 80 (for dining) up to 200 persons
Office spaces and storage
  • Meeting rooms Joiku and Saga, located in 4th floor
Parking services
  • Several parking lots at the hotel free of charge, also for trucks, buses, etc.
Equipment and personnel rental
  • VIP-service
  • Transfer services, order supervision, personal protection
  • Technical help desk, private cooks and waitresses
  • Bicycles free of charge
  • Dry cleaning
Area information
  • We are happy to provide information about local services as we have a very good contacts to local suppliers ie. safari companies, restaurants, taxi services, etc.

Contact Person
Jaana Laaksonen
jaana.laaksonen(at)cityhotel.fi
Tel. +358 16 3300 111

Finnish Lapland Film Commission
www.filmlapland.fi


We provide special accommodation for guests with dogs. Your dog will feel perfectly at home and probably will enjoy his stay as much as you do!

Dog friendly room includes:

• dog pillow
• drinking bowl
• snacks